Shipping

Yes! We ship to the United States by USPS. Orders will be shipped through First Class Mail, Priority Mail, Parcel Select, or Media Mail (books only).

We gladly ship to anywhere in the world. Orders outside of North America may require additional correspondence due to logistic concerns. Shipping prices will vary depending on location and the product ordered. At present, our free shipping offer is only offered to our Canadian customers.

For orders with a free shipping coupon applied, TheMusicStand.ca reserves the right to choose the shipping service/speed.

Please note these shipping times are our best estimates based upon information from our carriers. Estimates are based on shipments to major urban areas. Orders from outside of Canada may experience delays due to customs. Thank you for your understanding and patience.

Orders placed after 3pm will be processed on the next business day.

Expedited Parcel
Quebec and Ontario: 1-3 days
Canada: 2-7 days
USA: 4-7 days

Xpresspost
Quebec and Ontario: next day
Canada: 2 days
USA: 2-3 days

Priority
Quebec and Ontario: next day
Canada: next day
USA: next day

Small Packet Air
USA: 5-8 days
International: 6-10 days

Small Packet Surface
International: 1-3 months

Tracked Packet
USA: 4-7 days
International: 6-10 days

PLEASE NOTE: All delivery times are shown using business days and are only to be used as a guideline.

Shipping cost will vary depending on the service, products, and your location. Shipping fees are calculated upon checkout. Purchases within Canada over $199 are eligible for free shipping, some exceptions apply.

The Music Stand ships with Canada Post. If you have extenuating circumstances, please contact us before ordering.

Yes.

Returns

Eligible items in saleable condition can be returned or exchanged within 15 days.
We do not accept returns/exchanges on special orders/non-stock items, discontinued or clearance items, software, books, CD's, clothing, opened or used strings, internal earphones, harmonicas, drum heads, or sticks, bulbs, or tapes.

Returns are subject to 20% restocking fee. The buyer is responsible for all shipping costs.

Please contact us if you would like to return or exchange a product.

While we do not offer a store warranty, many of our products include manufacturer's warranties. Please consult with the product's manufacturer or contact us for more details.

All Harmonicas (Hohner, Lee Oskar, Seydel, Suzuki) are warranted to be free from manufacturing defects and in tune at the time of purchase. Any instrument found to contain manufacturing defects or other noticeable imperfections at the time of purchase will be, at the manufacturer's option, repaired or replaced at no charge to the customer. Please take note, however, that harmonicas are not warranted against usage, accidental damages, negligence or tampering.

Please contact us.

Call us toll free

1 (888) 849-9021 (US/Canada)
(905) 574-9212 (Local)