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PLEASE NOTE: We DO NOT ACCEPT RETURNS on special orders/non-stock items, discontinued or clearance items, software, books, CD's, clothing, opened or used strings, internal earphones, harmonicas, drum heads, or sticks, bulbs, or tapes. * Sale items and clearance items may not be exchanged and are final sales. If in doubt, please ask.
ORDER CANCELLATIONS: Please note that orders have have been placed, but cancelled at the request of the customer, will be subject to a 2% payment processing fee.
HARMONICA WARRANTIES: All Harmonicas (Hohner, Lee Oskar, Seydel, Suzuki) are warranted to be free from manufacturing defects and in tune at the time of purchase. Any instrument found to contain manufacturing defects or other noticeable imperfections at the time of purchase will be, at the manufacturer's option, repaired or replaced at no charge to the customer. Please take note, however, that harmonicas are not warranted against usage, accidental damages, negligence or tampering.
If, in the rare circumstance, the harmonica you received is defective, please call us at 1-888-849-9021 and we can provide the address for the authorized service depot.
WARRANTIES: If a product arrives in unsatisfactory condition, and is deemed defective by our suppliers, we will exchange the item free of charge. In the event the product is no longer available, we will replace the item by a product of your choice of comparable value. Please email firstname.lastname@example.org and request an RMA (return merchandise authorization) number and return instructions. Along with the receipt details (number and date of purchase, amount of purchase, method of payment) please include any relevant details relating to the circumstances that are responsible for the return. Products can either be returned by mail, or can be brought physically into our retail showroom at 14 Hester Street, Hamilton, Ontario, Canada L9A 2N2.
RETURNS and EXCHANGES: All shipping costs related to the return of an item are the responsibility of the buyer. Please do not return a product without an RMA number, we will not be able to process any refund or exchange without it. Returns must include all original packaging, manuals and warranty cards. Customer must supply a copy of the original invoice. All returns will be inspected for wear or abuse, a 15% - 20% restocking charge will apply. Returns after 15 days will NOT be accepted. Once the item leaves our warehouse it is the responsibility of the carrier. We strongly recommend insuring your purchase so that a claim may be made with the carrier in the result of damage, loss or theft. Unfortunately, we cannot guarantee expected delivery dates (see shipping policy). We cannot therefore issue credits for late deliveries due to shipping delays by the carrier.